We provide services across central and north London, including Islington, Camden, Hackney, Westminster, and surrounding boroughs. Our team operates within a 5-mile radius of our Barnsbury Street office. If you're unsure whether we cover your area, contact us with your postcode and we'll confirm availability. We carefully plan routes to ensure each dog receives adequate attention and exercise time.

We offer three standard durations: 30 minutes, 45 minutes, and 60 minutes. The 30-minute option suits smaller breeds or older dogs who need lighter exercise. Most clients choose 45 or 60 minutes for active dogs who benefit from extended outdoor time. Each walk includes collection from your home, the actual walking time, and return. We can adjust timing based on your dog's specific needs and energy levels.

We offer both options. Solo walks provide one-on-one attention, ideal for dogs who prefer solitude, are in training, or have specific behavioral needs. Group walks include up to four dogs maximum, carefully matched by size, temperament, and energy level. Many dogs thrive with canine companionship during walks. We assess each dog during an initial meeting to recommend the most suitable option. Pricing varies between solo and group services.

We walk in most weather conditions, as dogs need regular exercise regardless of rain or cold. Our team comes prepared with waterproof gear, and we dry dogs with towels before returning them home. In extreme weather such as severe storms, heavy snow, or dangerous heat, we may shorten walks or reschedule for safety. We always communicate with clients if weather affects the scheduled service. Your dog's wellbeing remains our priority in all conditions.

Yes, all our walkers carry full public liability insurance up to £5 million and pet care insurance. Each team member completes training in canine first aid, behavior recognition, and safe handling techniques. We conduct background checks on all staff and require at least two years of hands-on experience with dogs. Our walkers participate in ongoing education about animal welfare and safety protocols. You can request to see insurance certificates at any time.

Contact us by phone at +44 20 7582 9164 or email [email protected] to arrange an initial consultation. We'll visit your home to meet you and your dog, discuss requirements, and complete necessary paperwork. This meeting is free and helps us understand your dog's personality and needs. After the consultation, you can book regular slots or occasional walks. We recommend booking recurring appointments to secure your preferred time slots, especially during busy periods.

We require vaccination records, veterinary contact details, and information about any medical conditions or medications. You'll need to share your dog's behavior patterns, including reactions to other dogs, people, and traffic. We also need to know about dietary restrictions, favorite routes, and any specific commands your dog responds to. Emergency contact information for you and a backup person is essential. This information helps us provide safe, personalized care for your pet.

We assign a primary walker to your dog who will handle most appointments. This consistency helps build trust and familiarity. However, we also introduce your dog to one or two backup walkers who can step in during holidays, illness, or scheduling conflicts. This approach ensures continuity of care while maintaining flexibility. Most dogs adapt well to having a small team of familiar faces rather than a single person, which provides better reliability for your schedule.

We work with dogs displaying various behavioral challenges, including leash pulling, reactivity, or anxiety. During the initial consultation, we assess the situation and determine if we can safely accommodate your dog. For some cases, we recommend solo walks with experienced handlers. We maintain communication with you about progress and any concerns. If your dog requires specialized behavioral modification, we can suggest qualified trainers. Our goal is to provide a positive experience while respecting each dog's limitations.

We store keys securely in a locked cabinet at our office, labeled with codes rather than addresses. Each key is signed out and returned after every walk. Alternatively, many clients use key safes or provide door codes. We never share access information between staff members unnecessarily. Our insurance covers any issues related to property access. If you prefer, you can arrange to be home during collection and return times, though most clients appreciate the convenience of key holding.

Yes, we send a message after each walk confirming completion time and noting any relevant observations about your dog's behavior or wellbeing. Many walkers include photos showing your dog enjoying their outing. If anything unusual occurs, we contact you immediately. You can specify your preferred communication method and frequency. We maintain detailed records of each walk, including routes taken and any incidents, which you can access upon request.

Our walkers carry first aid kits and know how to handle minor injuries like small cuts or scrapes. For anything more serious, we contact you immediately and take your dog to the nearest veterinary clinic if needed. Our insurance covers veterinary costs resulting from incidents during our care. We document all incidents thoroughly and provide you with complete information. Prevention is our focus, which is why we carefully assess routes and monitor dogs constantly during walks.

Yes, our walkers can give medication before or after walks if required. You need to provide clear written instructions, including dosage and timing. We document each administration to ensure accuracy. For complex medical needs, we may require additional information from your veterinarian. This service is included at no extra charge. We understand that some dogs require regular medication, and we're equipped to handle this responsibility as part of our care routine.

We require 24 hours notice for cancellations to avoid charges. Cancellations with less notice incur a 50% fee, while same-day cancellations are charged in full. This policy exists because we schedule staff based on confirmed appointments. For regular clients, we offer flexibility during genuine emergencies or illness. You can reschedule appointments without penalty if you provide adequate notice. We understand that plans change, and we work with clients to find reasonable solutions.

We operate Monday through Saturday, with Saturday hours from 10:00 to 14:00. Sunday is our rest day. During bank holidays, we maintain limited service for regular clients who book in advance. Holiday periods like Christmas and Easter may have adjusted schedules, which we communicate well ahead of time. Weekend slots fill quickly, so we recommend booking recurring weekend walks to secure your preferred time. Emergency coverage can sometimes be arranged with advance notice.

Pricing depends on walk duration and whether you choose solo or group walks. A 30-minute group walk starts at £15, while 60-minute solo walks are £28. We offer package deals for regular clients who book multiple walks per week, with discounts of up to 15% for committed schedules. Additional services like medication administration or special care requirements don't incur extra fees. Contact us for a detailed quote based on your specific needs and frequency requirements.

We limit group sizes to four dogs maximum, ensuring each animal receives proper attention. Our walkers undergo comprehensive training and carry full insurance coverage. We provide consistent communication through post-walk updates and photos. The same primary walker handles your dog's appointments, building a genuine relationship. We maintain detailed records and adapt our approach based on each dog's personality. Our local focus in north London means we know the best routes, parks, and quiet areas for different types of dogs.